Important Notice: Due to the company’s sustained long-term losses, this site has entered a full-scale inventory clearance phase. All children’s furniture products currently for sale are clearance items. These terms outline the standardized policies regarding shopping, orders, products, and after-sales service during this clearance period.

  1. Order Issues: All orders are processed on the day they are placed; please do not submit duplicate orders. In the event of duplicate orders, payment failures, or incorrect order information, please contact customer service promptly via the official email address to modify, cancel, or verify the order. Clearance inventory is limited; stock is secured only after successful payment, and reservations without payment are not supported.
  2. Product Issues: All products sold on this site are legitimate home furnishing inventory items that have undergone basic quality inspections prior to shipment. If a customer receives a product that is damaged, defective, incorrect, or incomplete, they may apply for after-sales resolution within the specified timeframe in accordance with our policies; the platform will address the issue in compliance with regulations.
  3. Logistics Issues: Shipping is standardized within the United States with a 2-day delivery timeframe. In the event of logistics delays, stalled packages, or non-delivery, customers may report the issue via the official email address, and the platform will assist in investigating the logistics anomaly.
  4. After-Sales Inquiries: All matters regarding returns, refunds, order queries, and product questions are handled exclusively through the official email address support@palmetteovation.shop. There are no other channels for inquiries; customers are advised not to trust fraudulent customer service information from third parties.
  5. Timeframes: All after-sales processes strictly adhere to the platform’s established timeframes. Returns are limited to a 30-day window, and refunds are processed within 3 days. There are no policies for extensions, and the after-sales rules for the clearance period remain fixed and unchanged.